Millennials need to be asked what matters, and not told what matters” – Jeff Martins, CEO, Tribal Brands Inc. Millennials could be typically recognized as the latest generational cohort to have stepped into adulthood and the workforce.
A performance management survey conducted by Brandon Hall found that 70% organisations viewed their performance management programs as average. This statistic raised some alarm signals since the report also found a strong connection between employee retention (linked to managers’ / organisation’s ability to inspire high performance) customer satisfaction and profitability.
As the first 2 months of 2018 have flown by, and companies have taken stock of where they want to focus their energies, unsurprisingly Customer Experience stands out at the top again.
Emotional Intelligence (EI) has been recognized by the World Economic Forum as one of 10 key skills in 2020. This is a significant development in wake of the fact that EI did not appear in the top 10 skills of 2015.
The Senior Leadership team in organization summons up the image of a group of 5 to 6 individuals who would possess clear vision, deep strategic acumen, inspirational quotient and significant decision making powers to enable organizational goal achievement.
What makes for a top C-suite? I think it’s the ability to work together, the ‘oomph’ of being on a mission and mutual respect. In our approach to break down the existing silos and increase a sense of synergy, we began by identifying the challenges that prevented the organization from functioning as one unit.
As employees, we’re all on a journey with our employer. Our experiences on this journey will strongly influence our attitudes; our attitudes in turn form our behaviours which ultimately drive outcomes.
In our last post, we talked about the various ways in which you can Ensure Success in your Leadership Initiatives. We talked about embracing the change in Leadership Development today and how new techniques in leaning can pave the path for the leaders of tomorrow.
Survival of the fittest is not the same as survival of the best. Leaving leadership development up to chance is foolish – Morgan McCall, Professor Emeritus at USC Marshall School of Business
The writing on the wall is clear. Employee engagement impacts all business metrics of customer satisfaction, productivity, innovation and increased revenue. Leaders, today, understand that employee engagement has moved from the realm of “good to do” to being an imperative for creating a differentiated employee and customer proposition.
Find out more about developing the skills for yourself, your team and your organisation