The answer to the question begs three things to be clearly defined. One, The definition of: “Customer Experience” Two, what role can AI play in providing that experience? And three, do humans provide something significantly more than what AI will provide in future?...
At Kotak Life, we believe mental health and wellbeing of our people is as important as their engagement and productivity for meaningful professional growth. As part of our ongoing efforts to enable our people along their journey through these turbulent times, we...
The Sales Head of a leading manufacturing organization wanted to equip Regional Business Managers to handle their current leadership roles effectively and identify 5-6 star performers within the group. The initiative was launched to enable the RBMs to think...
What does your company culture says about your business? Company culture is a key part of any business organisation and can make a huge difference to the success, or failure, of an enterprise. Your company culture defines who you are, how you deal with your customers...
Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience. Leaders must be customer-centric for an organization to be customer-centric....
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders. There are some leaders who are truly customer-centric and they put the customer in...
First Time Managers: Managing Transition and Surmo…September 24, 2024
