Building Talent v/s Buying Talent
If there ever was a time the “the war for talent” looked like anything close to a war, it is now. The “war” has almost created an environment of attrition, which is industry agnostic. It has created scenarios that are almost amusing were it not for the fact that this...
Self Care is not self- indulgence, it is self preservation” – Audre Lorde ( Feminist & Civil rights leader)
At Kotak Life, we believe mental health and wellbeing of our people is as important as their engagement and productivity for meaningful professional growth. As part of our ongoing efforts to enable our people along their journey through these turbulent times, we...
Building leadership capability for a leading manufacturing company in India
The Sales Head of a leading manufacturing organization wanted to equip Regional Business Managers to handle their current leadership roles effectively and identify 5-6 star performers within the group. The initiative was launched to enable the RBMs to think...
Leadership Lessons from a Leader’s Life
Leadership Lessons from a Leader's Life Leadership is not complicated! Mr. Hardeep Singh, demystified leadership as he shared some of his extraordinary life stories with the InspireOne team at Udaan 2021, InspireOne’s half-yearly pitstop for organizational alignment....
Practice what you preach
Company culture is a key part of any business organisation and can make a huge difference to the success, or failure, of an enterprise. Your company culture defines who you are, how you deal with your customers and how you work together.
9 Ways to Design Exceptional Customer Experiences – Post Pandemic
Customers should be at the front and center for all organizations. Organizations embed a customer-centric culture to ensure a sustainable and consistent customer experience.
The Pandemic – an opportunity, and hope for authentic gender inclusion?
Zara, an HR professional, on becoming a mother had to take two years off from work. This year she was getting ready to get back to work after having selected a good day care centre for her little girl.
9 Qualities of a Customer-Centric Leader
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders.
Enabling Digital Transformation – 5 Easy Steps to Follow
It is time for organizations to lift digital transformation from platitudes and embed it in the product/service they provide and the way they provide it. It is no longer an option.
Defining the Compass North for Your Customer Experience
I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service.
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