Customer in Focus continues the Putting People First philosophy of great internal customer service enabling benchmark-worthy customer experiences for the paying customer.

The CIF program works with people at the backend, so they understand the impact that they create on the final customer experience. It helps identify who one’s customers really are and then accelerate the quality of service along the service delivery chain.

  • Deep understanding of customer service and organisation’s brand promise
  • Improved internal service within the organisation
  • Reduced interdepartmental conflicts
  • High quality delivery along the value chain

Key Benefits

Who is it relevant for?

Back-end teams

  • Clearer line of sight to the customer
  • Improved internal working
  • Improved cross-functional relationships
  • Better synergies
  • Faster turnaround time

Possible Outcomes

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