- Building your confidence in communicating with customers
- Learning how to deal with customer resistance
- Creating a winning customer experience with every customer contact
- Establish your customers & match your products/services to those identified
- Recognise loyalty & buying opportunities & act on them
- Gain and hold your customer’s attention
- Comfortably discuss commercial opportunities with customers
- Be more effective in gathering information – understanding needs & wants
- Ask open questions engage in active listening – summaries discussions & take effective notes
- Deal with customer resistance – build an objection bank & develop persuasive responses
- Keep the right people informed – who needs to know what?
Find out more about developing the skills for yourself, your team and your orsanisation.