Overview – Sales For Non-Sales People

All customer-facing employees shape the experience and impression your customers have of your organisation. The Sales for Non-Sales People workshop is designed to provide your people with the knowledge, skills, and behaviors they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

High Spots

  • Building your confidence in communicating with customers
  • Learning how to deal with customer resistance
  • Creating a winning customer experience with every customer contact
  • Establish your customers & match your products/services to those identified
  • Recognise loyalty & buying opportunities & act on them
  • Gain and hold your customer’s attention
  • Comfortably discuss commercial opportunities with customers
  • Be more effective in gathering information – understanding needs & wants
  • Ask open questions engage in active listening – summaries discussions & take effective notes
  • Deal with customer resistance – build an objection bank & develop persuasive responses
  • Keep the right people informed – who needs to know what?

Key Topics

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