Defining the Compass North for Your Customer Experience
I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service.
5 Easy Steps To Build Hope, Energy, Resilience, And Optimism In Your Employees
In these current times of constant change and challenges, how can an organization build hope, energy, resilience and optimism in the employees of their organization
SALES must H.A.V.E. an approach to Sales
If a Sales Leader can find answers to the HAVE aspects (below), success can be granted and the approach to sales can be created in the organization.
The Digital Route to enhancing distinctive customer experiences
Creating a delightful customer experience The effects of the Pandemic have had the lion’s share of the narrative in the past year and rightly so. The enormity with which the Pandemic has impacted the world is unparalleled. A quieter narrative is also about the...
7 Best Practices for Effective Key Account Management
Key account management is the strategic approach that companies take to manage and grow their most important customers. In other words, the ultimate purpose of KAM is to develop long-term, mutually beneficial relationships with the specific business to meet strategic goals and optimize the value in both companies.
Creating Leaders, not Managers
According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt they were unprepared for their position.
How to Leverage Design Thinking in Customer Experience
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience.
Power of Design Thinking & Its Impact on Customer Experience
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage.
The Whole Person Approach to Coaching
Coaching has established credibility as the most powerful development tool, especially for leaders. The objective of this blog, therefore, is not to preach to the choir, the benefits of coaching, but to discuss about the conundrums that still impede the success of many coaching engagements.
Eight Hallmarks of Customer Centric Organizations
An organization’s brand perception, worth and growth (or not) are driven by its customers. It is common to observe some organizations that have lost their way, simply by not keeping the customer front and center of what they do and how they take decisions.
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