Digital technologies are disrupting the practice of customer experience. Customers are now more technologically savvy and expect tech enabled solutions from their service providers. While organisations are investing in digital technologies, it is equally crucial for leaders to adopt a digital mindset to re-imagine customer experience. This program helps the leaders to create digital customer experiences.
  • Defining Digital
  • Digitization vs Digitalization
  • Best practices of digital technologies for customer experience
  • Mapping customer jobs to be done
  • Identifying possibilities for digital innovations
  • Creating prototypes
  • Conducting relevant experiments

Key Topics

Who is it relevant for?

  • Tenured Managers
  • Functional Heads
  • Improved digital acumen among leadership.
  • Innovative digital customer journeys.
  • Increased ability in leadership to think innovatively.

Possible Outcomes

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