- Defining Digital
- Digitization vs Digitalization
- Best practices of digital technologies for customer experience
- Mapping customer jobs to be done
- Identifying possibilities for digital innovations
- Creating prototypes
- Conducting relevant experiments
Who is it relevant for?
- Tenured Managers
- Functional Heads
- Improved digital acumen among leadership.
- Innovative digital customer journeys.
- Increased ability in leadership to think innovatively.
Find out more about developing the skills for yourself, your team and your organisation