Overview

Coined by Claus, and increasingly being used today by many others, Putting People First (PPF) has been one of TMIs hallmark solutions.

Centering around the key concept that the level of external customer service cannot exceed the level of internal service, Putting People First can be run both as a training program as well as a cultural intervention.

The PPF philosophy is built around eight elements that shape the customer-centric persona of an organisation:

  • Shared customer-centric vision
  • On-going focus on customers’ needs
  • Accountable and empowered staff
  • Willingness to change
  • Engaged employees
  • “We” culture
  • Internal customer orientation and
  • Inspirational leadership & management

Key Benefits

  • Improved internal and, therefore, external service by establishing team and organisational commitment to service
  • Clarity on own role in creating an organisation focused on results for the external customer
  • Increased responsibility and ownership towards own and organisational goals
  • Enhanced individual and team efforts on achieving the overall business strategy
  • Improved communications resulting in greater team effectiveness
  • Managers of People
  • Managers of Managers
  • Managers of Business

Who is it relevant for?

Possible Outcomes

  • Improved customer satisfaction index
  • Improved internal working
  • Improved cross-functional relationships
  • Better synergies
  • A common language in the formal and informal organisation
  • Engaged employees

Key Outcomes

  • Accelerated Skill Application: Leaders quickly apply new skills gained from real-world scenarios, self-tests, and actionable content. This drives immediate performance improvement across leadership levels.
  • Consistent Leadership Development: Equip leaders across all levels with a cohesive learning experience, ensuring a consistent approach to leadership globally. This fosters a unified leadership style throughout the organization.
  • Agility in Leadership: With regularly updated content, leaders stay ahead of changes and develop agility in decision-making, enabling them to adapt to new challenges swiftly and effectively.
  • Scalable Learning Solutions: Whether in a large organization or an SME, these learning tools scale effortlessly, supporting leadership development at all stages of growth. Measurable
  • Performance Improvements: Leverage built-in management tools and dashboards to track progress, assess learning outcomes, and ensure leadership training translates into measurable business results.
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