Zara, an HR professional, on becoming a mother had to take two years off from work. This year she was getting ready to get back to work after having selected a good day care centre for her little girl.
In the last 20+ years, we have done several consulting assignments to help organizations become more customer-centric. In these two decades, we have met various types of leaders.
It is time for organizations to lift digital transformation from platitudes and embed it in the product/service they provide and the way they provide it. It is no longer an option.
I was talking to a senior director of a large multinational. He told me that his company wanted to differentiate from its competitors through customer service.
In these current times of constant change and challenges, how can an organization build hope, energy, resilience and optimism in the employees of their organization
If a Sales Leader can find answers to the HAVE aspects (below), success can be granted and the approach to sales can be created in the organization.
Key account management is the strategic approach that companies take to manage and grow their most important customers. In other words, the ultimate purpose of KAM is to develop long-term, mutually beneficial relationships with the specific business to meet strategic goals and optimize the value in both companies.
According to a research study, 87 percent of first time managers wish they were given the chance to learn and progress when they first assumed their role, and nearly half of new managers felt they were unprepared for their position.
As promised, we are back with Part 2 of our blog series ‘Power of Design Thinking & its impact on Customer Experience’. Mentioned below are 6 key things that you must keep in mind while leveraging design thinking in customer experience.
Building and sustaining competitive advantage is the only route to survival and growth for organisations across industries. More so in these times of global calamities. Customer Centricity has taken centre stage as the most powerful lever for building this advantage.
Find out more about developing the skills for yourself, your team and your orsanisation.