Developing the First Line Managers at a Multinational Bank

Home  /   Case Study   /   Developing the First Line Managers at a Multinational Bank

With growth of business, there was a natural need to promote tenured employees to leadership roles. Moving into a leadership role from an individual contributor role requires different skills which have a big impact on the productivity, motivation and morale of the team members. In order to achieve its business goals, role of leadership is extremely critical. Hence, a global program was needed that equipped first time leaders to develop a range of skills in line with moving from self leadership to people leadership.

Our Approach

  • A customized solution to build ‘People Leadership’ behaviours was created, with a defined pre- course work and post program follow up. The behaviours covered were Managing People, Managing Performance & Talent, Communicating & Influencing, Managing Teams, Developing Feedback Skills, Coaching, & Managing Change
  • The solution, also engaged supervisor in reviewing and coaching their team members on above competencies


  • Through this initiative, a culture of people leadership was initiated. The First Time Managers felt more confident about expectations from their role and were able to apply learning to their teams. The organization was able to see in-direct benefit to its the final customer.