The retail experience for some customers can be fraught with poor service by outlet staff and a sales process that is uncaring of any expressed need. With the explosion of “mortar free” outlets on-line and increased overseas competition on product pricing, the retail sales experience has to be far superior, leaving a long lasting impression on the customer for them to be loyal, inspired and motivated to return again.
Every team member will be conversant with the vital role they play in creating this engaging customer experience. They will know about the products they sell and pay close attention to the motives and buying signals they receive as they transact with the customer. Their “stage” presence and performance will determine the achievement of any desired success for the bottom line.
A Field Sales Manager succeeds through team effort. For your sales team to meet its objectives and achieve outstanding results, you must be able to motivate and coach each member, while leading by example. Learn how to make your team look forward to your field visits and how to train and develop them during the process.
Field Sales Managers must generate revenue and profit through their sales teams. To meet challenging sales targets you must be able to establish Key Performance Indicators for your team and then manage performance. Profitable sales management further develops your skills, enabling you to forecast future sales, plan future operations, introduce change and work with your team to successfully fulfill your role.
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Our client, a leading commercial real estate developer in India, wanted to develop their mid to senior level women leaders in areas of Managing Emotions & Developing Self-Belief, Executive Presence, Negotiation, Assertiveness, etc. This would help them be more vocal, develop confidence and drive stakeholder influence as a result.
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