Sales for Non-Sales People

Overview – Sales For Non-Sales People

All customer-facing employees shape the experience and impression your customers have of your organisation. The Sales for Non-Sales People workshop is designed to provide your people with the knowledge, skills, and behaviors they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

High Spots

Building your confidence in communicating with customers
Learning how to deal with customer resistance
Creating a winning customer experience with every customer contact

Establish your customers & match your products/services to those identified
Recognise loyalty & buying opportunities & act on them
Gain and hold your customer’s attention
Comfortably discuss commercial opportunities with customers
Be more effective in gathering information – understanding needs & wants
Ask open questions engage in active listening – summaries discussions & take effective notes
Deal with customer resistance – build an objection bank & develop persuasive responses
Keep the right people informed – who needs to know what?