Sales for Non-Sales People

Confidently influence customers without a sales title.

Overview

All customer-facing employees shape the experience and impression your customers have of your organisation. The Sales for Non-Sales People workshop is designed to provide your people with the knowledge, skills, and behaviors they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

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High Spots

1

Building your confidence in communicating with customers

2

Learning how to deal with customer resistance

3

Creating a winning customer experience with every customer contact

Program Features

Establish your customers & match your products/services to those identified
Recognise loyalty & buying opportunities & act on them
Gain and hold your customer’s attention
Comfortably discuss commercial opportunities with customers
Be more effective in gathering information – understanding needs & wants
Ask open questions engage in active listening – summaries discussions & take effective notes
Deal with customer resistance – build an objection bank & develop persuasive responses
Keep the right people informed – who needs to know what?

Related Solutions

Strategic Sales Management

A Field Sales Manager succeeds through team effort. For your sales team to meet its objectives and achieve outstanding results, you must be able to motivate and coach each member, while leading by example. Learn how to make your team look forward to your field visits and how to train and develop them during the process.

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Profitable Sales Management

Field Sales Managers must generate revenue and profit through their sales teams. To meet challenging sales targets you must be able to establish Key Performance Indicators for your team and then manage performance. Profitable sales management further develops your skills, enabling you to forecast future sales, plan future operations, introduce change and work with your team to successfully fulfill your role.

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Case Studies

Stay ahead with expert insights, thought leadership, and live conversations that shape the future of work and learning.

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Empowering New Managers Globally at Colt

Colt identified a pressing need to upskill 236 first-time managers to transition successfully into their new roles.

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Identification & Development of High Potentials at Blue Star

The need for this intervention emerged out of a pressing organisational requirement: to strengthen leadership succession planning and talent development. Hence, Blue Star partnered with InspireOne to improve their talent pipeline by proactively mitigating risks associated with leadership vacancies by developing a group of adept successors primed to step into pivotal roles.

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Leadership Development Journey for Frontline Leaders of Global Entertainment Media House

Our Client, a leading global entertainment media house, wanted an intervention to create a leadership developmental journey for their Front Line Leaders. The journey included various concepts such as Role Understanding and Understanding Self, New Age People Manager and Driving Results. A group of 30 participants were selected for a 4 month journey which included an Orientation session and ended with a Convocation session. The journey included the participants choosing a Business project that would showcase Business Impact and also achieve Learning objectives.

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Developing Women in Leadership at a Leading Real Estate Organization in India

Our client, a leading commercial real estate developer in India, wanted to develop their mid to senior level women leaders in areas of Managing Emotions & Developing Self-Belief, Executive Presence, Negotiation, Assertiveness, etc. This would help them be more vocal, develop confidence and drive stakeholder influence as a result.

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Building Success Stories With Our Clients

We offer the IGNite program to leaders in 50+ countries and deliver it in multiple languages

Fortis - InspireOnePepsico - InspireOneMicosoft - InspireOneAxis Bank - InspireOneTata Sky - InspireOne
Fortis - InspireOnePepsico - InspireOneMicosoft - InspireOneAxis Bank - InspireOneTata Sky - InspireOne

FAQs

Have questions? We’ve got answers about our programs, delivery, outcomes, and more.

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