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| Success stories |
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| Customers are our raison d'etre.
When we partner with a client, we focus on the company's needs and challenges and provide an end-to-end solution for the problem rather than just a program. |
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| Need |
The company is a world leader in packaged software and services solutions for the financial services industry, helping its customers meet challenges everyday in a fiercely competitive environment.
Maintaining its top market position market requires a strong leadership, equipped to take on larger and more challenging leadership roles.
i-lead was borne out of the company's need to meet the above objective; in partnership with InspireOne|Kenexa, the initiative rolled out a leadership development process for 20 senior level managers to: |
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 Effectively develop required leader-ship competencies in line with company's growth plans, deliver high performance on a sustainable basis and inspire team performance.  |
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| Solution |
| The 5 I process was used to deliver the solution:
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| 1. Investigation: Where we gain a thorough understanding of the company's current state by investigating its specific characteristics, needs and demands. |
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| Outcome |
The company won a very prestigious award for the most customer responsive company in logistics sector in India.
Globally, the organization recognized
SHINE as the second best HR initiative they took across 40 countries
Employee engagement scores raised from 76% to 82%.
Common understanding of Customer Cen-tricity throughout the organization.
TMI India won the "Initiative of the Year" award from among 47 partner countries |
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| Unique Success Factor |
The Inspiration Drive:
Inspiration through strong Change agents, robust internal communication, an engaging project Mascot: Mr. Spark! |
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