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Putting People First (PPF) is a revolutionary concept in service quality which originated from the thought: 'Put Staff First, then they will put Customers First'. This program has been successfully conducted for thousands of participants all over the world, and all of them have marveled at the simplicity and power of the message. Stressing the fact that external service quality can never exceed internal service quality, PPF can generate the passion and vigor required to create an organization characterized by customer focus, enhanced quality and increasing customer satisfaction. The turnarounds at British Airways and Scandinavian Airlines (SAS), achieved by using this TMI concept, bear testimony to the success of PPF.
This two-day workshop aims to create a culture of internal and external customer responsiveness within the organization.
PPF is undertaken as a process at a departmental, team or functional level. Our consultants work with the target audience to identify the service behaviors in the workshop. This is preceded and followed up with a robust process which enables the participants to identify and work on key improvement projects which will enhance the service delivery levels of the organization.
Target Audience: To be Undertaken at a Departmental, Team or Functional level |
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