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The latest feature articles on people development from InspireOne. Click on the heading below to read the full article. |
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| Implementing Business Success through a Talent Management Strategy |
| InspireOne looks at succession planning and talent management and recommends what organizations need to do to maintain their leadership. |
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| Bringing Your Hearts to Work |
| For a successful cultural transformation, it is critical to focus not only on tangible issues of technology, finance, margins, market shares etc but also on issues such as company practiced values; the way and energy with which groups, teams and individuals work within the company; voice of the customer; etc. |
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| High Performance in Cross Cultural Teams: Unraveling the Mystery… |
| Organizations today are spread across the globe and people work in multi-cultural teams, either in the same office or across borders. Issues can and do arise in areas such as approach to management, expectations, decision making, planning, conflict resolution and communication styles. It is paramount that clear lines of communication are promoted and cross cultural misunderstandings are minimized if such multi-cultural teams are to function effectively. |
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| On-Brand Service: The “Real” Life Experience |
| Today, companies are increasingly thinking beyond the product to the full extent of the brand experience, which is consistently reinforced organization-wide in all customer interactions. This is referred to as Experience Branding: the complete branding…when we are able to align actual customer and employee experiences to the brand. |
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| Listen, leverage and lead… |
| A critical moment of truth for any customer in his or her interaction with the company occurs in the event of dissatisfaction. |
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| Strategic Customer Service |
| Leaders, especially during current times, are challenged even further to not just drive performance but also innovate and be flexible to meet external demands. This innovation comes from specific behaviors demonstrated distinctly by high performance leaders… |
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Permission is required to reproduce these articles. Please contact our media representative, Diksha Kuhar for further information |
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