| Home > Organization Development & Performance Enhancement > Customer in Focus |
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| Customer Service |
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While front-line staff is always held directly responsible for delivering service, the other departments often lose their line of sight to the customer. Customer In Focus (CIF) helps participants establish a clear line of sight to the customer and understand how they too can help deliver good service. The program inspires employees to understand and deliver on their brand promise/values. It enables participants to identify their customers and accelerate the quality of service along the organization's service delivery chain.
Target Audience: Team Members and Team Leaders |
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