| Home > Organization Development & Performance Enhancement > A Complaint is a gift |
 |
| Customer Service |
 |
|
|
|
|
If there are no complaints, an organization will never have enough information on the areas where customers are dissatisfied. Efficiently handling customer complaints becomes a crucial aspect when it comes to retaining customers. Applicable across the organization, 'A Complaint Is A Gift' (ACIAG) is a breakthrough TMI concept on service recovery, customer loyalty and effective complaint handling. It is an effective philosophy that helps regain the trust of unhappy customers and keep regular customers happy.
Target Audience: Employees from Departments other than Customer Service |
|
|
|
|
|
|
|
|
 |
|
|
| |
|
| |
|
| |
| Clients |
|
 |
 |
|
| |
|
| |
|
|
|
|
|
